Terms and Conditions

Terms and Conditions

Prices and Tax

The price shown for the goods includes postage and packing unless specifically stated otherwise. Any charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. VAT for all orders. VAT Reg GB 399724824

Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 2-3days for all orders. Overnight orders must be ordered before 12:00 day before. Goods ordered on Fridays that require overnight for Saturday must pay for Saturday delivery rate. If overnight is selected goods will be sent out for a Monday as long as within time frames required.  During peak periods overnights will be sent on an express service but may take an extra day but will still be classed as an expressed service. If we are unable to despatch your order within 10 days, we will contact you by e-mail or telephone with an estimated despatch date and offer you the option of cancelling the order. Upon dispatch an automated email is sent to the email address provided during the sale transaction, this email confirms the dispatch and has full courier tracking information.

Returns & Cancellations

Change of mind/Unwanted goods

If you are not satisfied with the goods you have a right to cancel the contract within 14 days. Please contact us to Return the goods and receive either a full refund of your order or opt for replacement goods to value. Some goods may not be eligible for full refund and maybe exchanged. Goods that require returning will be at customers cost. In the event that goods are eligible for claim we may reimburse these fees subject to approval. Goods require a RTN before sending the goods back to us. You must email sales@time-electrical.com to obtain authorisation. Goods must be in a resalable condition. You must not return any items back to us without prior Authorisation.

Goods purchased in store do not have the same rights as purchasing online. Please enquire in store regarding returns/refunds

Certain goods cannot be returned subject to additional terms imposed by manufacturer or supplier. Please note we cannot confirm items are eligible for return without authorisations and extra and imposed charges may be incurred. Returns again must be authorised first.

Faulty Returns

Should your goods develop a fault you have 30 days from purchase/delivery in which to arrange the return the goods to us. Contact us online at sales@time-electrical.com or call 01634 711911 and one of the team will advise the process. If your goods develop a fault after the 30 day period please contact us and we can try to assist you further, however in some circumstances we may only be able to offer a repair or a replacement subject to discretion of the management. Unfortunately goods faulty after 30 days are no longer entitled to a refund. Goods that require repair or replacement after 30 days will be at customers cost to return to us. You must not return any items back to us without prior Authorisation.

Following the Law via The Consumer Rights Act 2015

Consumer Rights Act 2015 with a view to simplify shoppers rights when purchasing items online.

  • If your product develops a fault in the first 30 days you are entitled to reject the item and get a full refund
  • After the 30 day period you are no longer legally entitled to a full refund if your item(s) develop a fault
  • Outside the 30 day right to reject period you must give the retailer one opportunity to repair or replace the goods.
  • If a repair or replacement is not possible then you have a further right to reject the goods and seek a partial or full refund.
  • After the six month period it is the responsibility of the customer to prove the product was faulty at the time of delivery.
  • As a seller we are fully responsible for your item(s) until they are in your possession or in the possession of someone appointed by you to accept them. We are responsible for the service provided by the couriers; the courier firm is not liable.
  • Deliveries are to be made to customers within 30 days of purchase, after this time frame you have the right to cancel the order for a full refund.

Full information on the Consumer Rights Act 2015 can be found online at https://www.gov.uk/government/publications/consumer-rights-act-2015/consumer-rights-act-2015

Receiving Goods & Carriage 

Upon receipt of your purchase immediately inspect for visible signs or concealed damage before signing for the goods.

Do not sign for unchecked goods or sign as ‘unchecked’ as Time Electrical Online limited will not be held responsible for damaged goods signed for as ‘unchecked’.

Please inspect the parcels/pallets immediately. Insist that visible damage is noted on the delivery documents. Any defects/issues then must be reported to us within 72hours of receiving the delivery

It is your own risk should you request the carriers to leave in locations other than delivery address specified.

In case of damage please notify us immediately by calling 01634 711911. If possible, please send us evidence of the damage and email sales@time-electrical.com

Currently there are special measures in place due to Covid-19 regarding handling of goods so extra care is being taken with minimising contact via the courier network which may impact delays and different processes to our delivery service.

Images are subject to manufacturers representations and colours of certain items may differ from actual products sent. Due the nature of supplies available and supply chain issues we use cross manufacturers so interpretations may differ slightly which colour variances subject to products supplied at current times.

Privacy & Security inc GDPR

All confidential information, including credit card details, addresses & phone numbers are held securely (by trusted third party systems – Amazon pay, Stripe or PayPal and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.


You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
None of the above Terms and Conditions affects your statutory consumer rights.

Full Terms & Conditions 

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

You must be at least 16 years of age to use our website.  By using our website and by agreeing to these terms and conditions you warrant and represent that you are at least 16 years of age.

Our website uses cookies.  By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

Website License

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

1)    republish material from this website (including republication on another website

2)    sell, rent or sub-license material from the website;

3)    show any material from the website in public;

4)    reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

5)    edit or otherwise modify any material on the website; or

6)     redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

User Generated Content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

Not withstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.

Email Marketing

We will only add you to our marketing list if you tick the box at checkout. We never sell our email databases and just use your information to send promotional offer emails and new product launches. To remove your email from our database at anytime please email sales@time-electrical.com

Limited Warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations and Liability Exclusions

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

Acceptable Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke, rootkit or other malware computer software.

You must not use our website to transmit or send unsolicited commercial communications. You must not use our website for any purposes related to marketing without our express written consent.


You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these Terms & Conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


We may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website.  Please check this page regularly to ensure you are familiar with the current version.


We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Exclusion of 3rd Party Rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire Agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Law & Jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

We are registered in England & Wales under registration number 13834258

Our registered address is Time Electrical Online Limited, Unit 8 Victory Park, Trident Close, Medway City Estate, Rochester, Kent. ME2 4ER

You can contact us by email to sales@time-electrical.com